If you are unsatisfied with your recently purchased Pelican product for any reason, Pelican is happy to exchange or refund your purchase within 30 days from the date of purchase.
The product must be returned to Pelican in all original packaging and in a 100% resalable condition, with all return shipping costs at the customer’s expense.
How to return your product:
1. Please complete and submit the below ‘Refund and Return’ form.
2. A ‘Return Authority’ (RA) number will be provided to you via email.
3. Please carefully package the return in all original packaging and label with RA number.
4. Please return to:
14 Pendlebury Road
Cardiff NSW 2285
5. Once your return is received, your request will be processed within 3 business days.
Please ensure you have received the Return Authority number from Pelican before returning your product, any items received without an RA number will not be accepted by our Warehouse.
The term ‘Pelicanstore’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is West Wing, Platinum Building, Suite 2.33 4 Ilya Av Erina, NSW 2250 Australia. Our ABN is 72 167 309 202. The term ‘you’ refers to the user or viewer of our website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.